1) Do you ship to my Country?
Victory of The Art Store ships worldwide! Feel free to email us at firstname.lastname@example.org with questions on shipping to specific destinations.
2) How long will it take for my package to be delivered once shipped?
Once your order is placed online, there will be an in house processing time, usually 5-7 business days but during busy seasons it can take up to 14 -28 business days before your order is shipped.
US Shipping Time Estimates
Once your order is shipped, First class mail in the U.S. should take anywhere from 3-5 business days to be delivered and Priority mail should take 2-3 business days in the U.S.
International Shipping Time Estimates
Once shipped, International packages can take anywhere from 1-4 weeks to arrive
3)How do customs fees apply to International packages?
All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country's custom policies. Any Packages returned due to customs fee not paid, will be refunded minus the cost of shipping.
4) How do I report a missing or lost package?
Victory of The Art will not refund any customer whose order is not received because the shipping address provided during the checkout process was inaccurate or incomplete.
If your tracking says your package was delivered but you did not receive it or the package is missing, it is your responsibility to first contact your local USPS carrier to report the issue concerning your stolen/lost/undelivered parcel. Once you have contacted the Post office concerning your stolen/lost/undelivered parcel, please email us at: email@example.com along with your open case number from the shipping carrier for the lost package and we will work with you to see if we will need to re-send your order or issue a refund on a case-by case basis.